52 Results for : 001014

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    Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , Hörbuch, Digital, ungekürzt, 389min
    Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering “superior” service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority - to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction - and transactional service does not make a lasting positive impression or inspire loyalty. Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and more than 200 examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary! ungekürzt. Language: English. Narrator: Sean Pratt. Audio sample: https://samples.audible.de/bk/gdan/001014/bk_gdan_001014_sample.mp3. Digital audiobook in aax.
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    The In Between: A Novel, Hörbuch, Digital, 607min
    In this wildly imaginative novel for fans of Dark Matter and Ready Player One, listeners are transported to the near future, and when a young boy attempting to teleport gets lost in transit, his parents will do whatever it takes to find him in “the in between.” The year is 2047, and teleportation is the cutting-edge transportation method of choice - Teleportation Services International (TSI) operates facilities in all of the world’s major cities. When Lillian, a TSI employee, wins a once-in-a-lifetime family vacation, she knows it’s just a photo op for the tech giant, but she takes the opportunity and books a trip to Tokyo with her husband Jackson and their six-year-old son Cole. But before they arrive, tragedy strikes: Cole disappears in transit. Lillian and Jackson take very different paths to cope: Lillian wants justice for her son's death and attempts to find those responsible by conducting a covert investigation from within TSI. Jackson, meanwhile, is convinced that Cole is still alive somewhere in “the in between” and teleports back and forth from Japan, over and over again, to find him. Ultimately, this explosive and thought-provoking story asks ambitious questions about technology, power, and our rapidly changing world. Language: English. Narrator: Brittany Pressley, Mark Boyett. Audio sample: https://samples.audible.de/or/orig/001014/or_orig_001014_sample.mp3. Digital audiobook in aax.
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    Avenging Son: Dawn of Fire: Warhammer 40,000, Book 1 , Hörbuch, Digital, ungekürzt, 826min
    As the Indomitus Crusade spreads out across the galaxy, one battlefleet must face a dread Slaughter Host of Chaos. Their success or failure may define the very future of the crusade - and the Imperium.Listen to it because: the brand-new Warhammer 40,000 saga begins here. Experience the Indomitus Crusade and a battle that will be a tipping point for the future in an all-action tale by Guy Haley.The story: a great darkness has befallen the galaxy, and the armies of Chaos are rampant. To survive, humanity must retaliate and take back what they have lost. By the will of the reborn primarch, Roboute Guilliman, is the Indomitus Crusade launched - a military undertaking that eclipses all others in known history. From the Throneworld of Terra does the Avenging Son hurl his fleets, their mission the very salvation of mankind.As vessels in their thousands burn through the cold void, the attention of Fleetmistress VanLeskus turns to the Machorta Sound - a region under attack by a dreaded Slaughter Host of the Dark Gods. The success of the Indomitus Crusade will be determined by this conflict, and the desperate mission of Battlegroup Saint Aster, led by Space Marine Lieutenant Messinius. Even then it is but a prelude to the forthcoming bloodshed. ungekürzt. Language: English. Narrator: John Banks. Audio sample: https://samples.audible.de/bk/gawo/001014/bk_gawo_001014_sample.mp3. Digital audiobook in aax.
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    The Invention of Nature: Alexander von Humboldt's New World , Hörbuch, Digital, ungekürzt, 843min
    Alexander von Humboldt (1769-1859) was an intrepid explorer and the most famous scientist of his age. His restless life was packed with adventure and discovery, whether climbing the highest volcanoes in the world or racing through anthrax-infested Siberia. He came up with a radical vision of nature, that it was a complex and interconnected global force and did not exist for man's use alone. Ironically, his ideas have become so accepted and widespread that he has been nearly forgotten. Now Andrea Wulf brings the man and his achievements back into focus: his investigation of wild environments around the world; his discoveries of similarities between climate zones on different continents; his prediction of human-induced climate change; his remarkable ability to fashion poetic narrative out of scientific observation; and his relationships with iconic figures such as Simón Bolívar and Thomas Jefferson. Wulf examines how his writings inspired other naturalists and poets such as Wordsworth, Darwin, and Goethe, and she makes the compelling case that it was Humboldt's influence on John Muir that led him to his ideas of preservation and that shaped Thoreau's Walden. Humboldt was the most interdisciplinary of scientists and is the forgotten father of environmentalism. With this brilliantly researched and compellingly written audiobook, she makes clear the myriad, fundamental ways that Humboldt created our understanding of the natural world. ungekürzt. Language: English. Narrator: David Drummond. Audio sample: https://samples.audible.de/bk/high/001014/bk_high_001014_sample.mp3. Digital audiobook in aax.
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    America Again: Re-becoming the Greatness We Never Weren't , Hörbuch, Digital, ungekürzt, 192min
    Audie Award Nominee, Humor, 2013 Book store nation, in the history of mankind there has never been a greater country than America. You could say we're the number one nation at being the best at greatness. But as perfect as America is in every single way, America is broken! And we can't exchange it because we're 236 years past the 30-day return window. Look around - we don't make anything anymore, we've mortgaged our future to China, and the Apologist-in-Chief goes on world tours just to bow before foreign leaders. Worse, the L.A. Four Seasons Hotel doesn't even have a dedicated phone button for the Spa. You have to dial an extension! Where did we lose our way?! It's high time we restored America to the greatness it never lost! Luckily, America Again will singlebookedly pull this country back from the brink. Covering subject's ranging from healthcare ("I shudder to think where we'd be without the wide variety of prescription drugs to treat our maladies, such as think-shuddering") to the economy ("Life is giving us lemons, and we're shipping them to the Chinese to make our lemon-flavored leadonade") to food ("Feel free to deep fry this book-it's a rich source of fiber"), Stephen gives America the dose of truth it needs to get back on track. ungekürzt. Language: English. Narrator: Stephen Colbert, Tim Meadows, Jordin Ruderman. Audio sample: https://samples.audible.de/bk/hach/001014/bk_hach_001014_sample.mp3. Digital audiobook in aax.
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    The Knowledge of Good & Evil , Hörbuch, Digital, ungekürzt, 981min
    Ian Baringer may have stumbled upon the greatest discovery of all time. Or possibly, the greatest curse... As a child, Ian lost his parents in a horrific accident, seeing them give their lives to save his. He never fully recovered, burying pangs of guilt, clinging to religion's promise that someday he'd see his parents again. But now his demons have resurfaced. Despite the help of Angela Weber, the brilliant psychologist who loves him, he's in the grip of an obsession. He no longer trusts in an afterlife, he must know for certain if the soul survives death. And incredibly, he may have found a way. A risky bid to cross death's door and return with Knowledge of the Great Beyond. Knowledge that can be verified by anyone who follows his path. The implications are staggering. Proof of a hereafter! Perhaps of God, Himself! Knowledge to halt wars, to end at last the ancient animosities between faiths! Or perhaps a Knowledge to doom us all.... Some believe death's secrets are forbidden to the living, cursed with grave consequences for Humanity. One shadowy sect is sworn to destroy all trespassers, and Ian and Angela have but one hope to survive. They must defy the gates of heaven and hell to steal a Knowledge hidden from the world since the dawn of creation: the knowledge of good and evil. ungekürzt. Language: English. Narrator: MacLeod Andrews. Audio sample: https://samples.audible.de/bk/acx0/001014/bk_acx0_001014_sample.mp3. Digital audiobook in aax.
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    Animal Spirits: How Human Psychology Drives the Economy, and Why It Matters for Global Capitalism , Hörbuch, Digital, ungekürzt, 496min
    The global financial crisis has made it painfully clear that powerful psychological forces are imperiling the wealth of nations today. From blind faith in ever-rising housing prices to plummeting confidence in capital markets, "animal spirits" are driving financial events worldwide. In this book, acclaimed economists George Akerlof and Robert Shiller challenge the economic wisdom that got us into this mess, and put forward a bold new vision that will transform economics and restore prosperity. Akerlof and Shiller reassert the necessity of an active government role in economic policymaking by recovering the idea of animal spirits, a term John Maynard Keynes used to describe the gloom and despondence that led to the Great Depression and the changing psychology that accompanied recovery. Like Keynes, Akerlof and Shiller know that managing these animal spirits requires the steady hand of government--simply allowing markets to work won't do it. In rebuilding the case for a more robust, behaviorally informed Keynesianism, they detail the most pervasive effects of animal spirits in contemporary economic life--such as confidence, fear, bad faith, corruption, a concern for fairness, and the stories we tell ourselves about our economic fortunes--and show how Reaganomics, Thatcherism, and the rational expectations revolution failed to account for them. Animal Spirits offers a road map for reversing the financial misfortunes besetting us today. Read it and learn how leaders can channel animal spirits--the powerful forces of human psychology that are afoot in the world economy today. ungekürzt. Language: English. Narrator: Marc Vietor. Audio sample: https://samples.audible.de/bk/adbl/001014/bk_adbl_001014_sample.mp3. Digital audiobook in aax.
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    Star Wars: Outbound Flight, Hörbuch, Digital, 378min
    It began as the ultimate voyage of discovery - only to become the stuff of lost Republic legend...and a dark chapter in Jedi history. Now, at last, acclaimed author Timothy Zahn returns to tell the whole extraordinary story of the remarkable - and doomed - Outbound Flight Project. The Clone Wars have yet to erupt when Jedi Master Jorus C'baoth petitions the Senate for support of a singularly ambitious undertaking. Six Jedi Masters, 12 Jedi Knights, and 50,000 men, women, and children, will embark - aboard a gargantuan vessel, equipped for years of travel - on a mission to contact intelligent life and colonize undiscovered worlds beyond the known galaxy. The government bureaucracy threatens to scuttle the expedition before it can even start - until Master C’baoth foils a murderous conspiracy plot, winning him the political capital he needs to set in motion the dream of Outbound Flight.Or so it would seem. For unknown to the famed Jedi Master, successful launch of the mission is secretly being orchestrated by an unlikely ally: the evil Sith Lord Darth Sidious, who has his own reasons for wanting Outbound Flight to move forward...and, ultimately, to fail.Yet Darth Sidious is not the mission's most dangerous challenge. Once underway, the starship crosses paths at the edge of Unknown Space with the forces of the alien Chiss Ascendancy and the brilliant mastermind best known as “Thrawn”. Even Jedi Knight Obi-Wan Kenobi, aboard Outbound Flight with his young Padawan student, Anakin Skywalker, cannot help avert disaster. Thus what begins as a peaceful Jedi mission is violently transformed into an all-out war for survival against staggering odds and the most diabolical of adversaries.Timothy Zahn's unique mix of espionage, political gamesmanship, and deadly interstellar combat breathes electrifying life into a Star Wars legend. Language: English. Narrator: Jonathan Davis. Audio sample: https://samples.audible.de/bk/rand/001014/bk_rand_001014_sample.mp3. Digital audiobook in aax.
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    Hygge: A Celebration of Simple Pleasures. Living the Danish Way. , Hörbuch, Digital, ungekürzt, 225min
    Candlelight is hygge; the smell of freshly brewed coffee is hygge; the feel of crisp, clean bed linen is hygge; dinner with friends is hygge. Hygge, pronounced 'hoo-ga', is a Danish philosophy that roughly translates to 'cosiness'. But it is so much more than that. It's a way of life that encourages us to be kinder to ourselves, to take pleasure in the modest, the mundane and the familiar. It is a celebration of the everyday, of sensual experiences rather than things. It's an entire attitude towards life that results in Denmark regularly being voted one of the happiest countries in the world. So, with two divorces behind her and her 50th birthday rapidly approaching, journalist Charlotte Abrahams ponders whether it's hygge that's been missing from her life. Is it a philosophy we can all embrace? In a society where lifestyle trends tend to centre on deprivation - be it no sugar, no gluten or no possessions - what does cherishing yourself actually mean? And will it make her happy? In Hygge, Charlotte Abrahams weaves the history of hygge and its role in Danish culture with her own attempts, as an English woman, to embrace a more hygge life. In this beautifully told audiobook, she examines the impact this has on her home, her health, her relationships and, of course, her happiness. Light a candle, pour yourself a glass of wine and get ready to enjoy your more hygge life. Written and read by Charlotte Abrahams. PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio. ungekürzt. Language: English. Narrator: Charlotte Abrahams. Audio sample: https://samples.audible.de/bk/orio/001014/bk_orio_001014_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping
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    The Sugar Girls: Tales of Hardship, Love and Happiness in Tate & Lyle’s East End , Hörbuch, Digital, ungekürzt, 549min
    Tales of Hardship, Love and Happiness in Tate & Lyle’s East End Factories. On an autumn day in 1944, Ethel Alleyne walked the short distance from her house to Tate & Lyle’s refinery on the shining curve of the Thames. Looking up at the giant gates, Ethel felt like she had been preparing for this moment all her life. She smoothed down her frizzy hair, scraped a bit of dirt off the corner of her shoe and strode through. She was quite unprepared for the sight that met her eyes …’In the years leading up to and after the Second World War thousands of women left school at fourteen to work in the bustling factories of London’s East End. Despite long hours, hard and often hazardous work, factory life afforded exciting opportunities for independence, friendship and romance. Of all the factories that lined the docks, it was at Tate and Lyle’s where you could earn the most generous wages and enjoy the best social life, and it was here where The Sugar Girls worked. Through the Blitz and on through the years of rationing The Sugar Girls kept Britain sweet. The work was back-breakingly hard, but Tate & Lyle was more than just a factory, it was a community, a calling, a place of love and support and an uproarious, tribal part of the East End. From young Ethel to love-worn Lillian, irrepressible Gladys to Miss Smith who tries to keep a workforce of flirtatious young men and women on the straight and narrow, this is an evocative, moving story of hunger, hardship and happiness. Tales of adversity, resilience and youthful high spirits are woven together to provide a moving insight into a lost way of life, as well as a timeless testament to the experience of being young and female. ungekürzt. Language: English. Narrator: Penny McDonald. Audio sample: https://samples.audible.de/bk/hcuk/001014/bk_hcuk_001014_sample.mp3. Digital audiobook in aax.
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    • Price: 9.95 EUR excl. shipping

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